Digital products are generally final sale
Products sold by Digital Dynasty Studios LLC are delivered electronically. Because a downloaded or accessed digital product cannot be physically returned, all purchases are final after access or download except as stated below or where mandatory law requires otherwise.
Eligible exceptions
- A duplicate charge for the same order.
- A file supplied by us is corrupted, damaged, or cannot be opened and we cannot provide a working replacement after a reasonable opportunity to correct the issue.
- The purchased product was not delivered and we cannot complete delivery after a reasonable opportunity to investigate.
- A refund or cancellation is required by applicable consumer law.
What is not eligible
- Changing your mind after receiving access.
- Failing to read the product description, formats, software requirements, or license terms before purchasing.
- Lack of time, expected business results, or dissatisfaction based solely on personal preference.
- Inability to use a product caused by unsupported software, device limitations, or modification of the original files.
How to request help
Email support@digitaldynastystudios.com promptly with your name, order email, order number, product, and a description or screenshot of the problem. Do not send full payment-card details. We may first replace the file, restore access, or correct the duplicate charge before issuing a refund.
International cancellation rights
Where applicable law gives you a cooling-off or withdrawal period, those rights remain available unless you expressly requested immediate digital delivery and acknowledged that the right would be lost when access or downloading began. Nothing in this policy limits rights that cannot legally be waived.
Approved refunds
Approved refunds are returned to the original payment method. Processing time is controlled partly by Stripe and your financial institution. Access to refunded products and the related license will end when the refund is issued.